What connects assets, configuration items, and catalog items in ServiceNow?

Models serve as a critical link between assets, configuration items, and catalog items in ServiceNow. They represent specific instances of hardware or software, allowing users to define and manage the attributes, relationships, and lifecycle stages of these items.

In Hardware Asset Management (HAM), a model can represent a particular laptop or server, which is tracked as an asset in the system. It also functions as a configuration item (CI) in the Configuration Management Database (CMDB), where all relevant details about the hardware's status, dependencies, and relationships are stored. Additionally, models are often related to catalog items, which enable users to request these assets through the Service Catalog.

This interconnectedness facilitates a comprehensive view of the organization’s hardware landscape, ensuring that assets are properly managed throughout their lifecycle, from procurement to retirement, thereby enhancing decision-making and operational efficiency. Understanding models and their relationships is essential for effective asset management in ServiceNow.