What does ITAM primarily focus on during the asset lifecycle?

IT Asset Management (ITAM) primarily focuses on the integration with service management frameworks throughout the asset lifecycle. This integration allows organizations to manage their IT assets more effectively by aligning asset management with other IT service management processes. It ensures that the lifecycle of assets—from acquisition to retirement—is coordinated with service delivery, change management, incident management, and other operational processes.

By focusing on the integration with service management frameworks, ITAM can provide a comprehensive view of asset utilization, improve decision-making regarding asset procurement and deployment, and enhance compliance with licensing agreements. This holistic approach leads to better management of IT resources, optimizing both performance and costs.

In contrast, while disposal processes are important in ensuring compliance and responsibility in asset retirement, they represent only one phase of the asset lifecycle. Tracking user behavior can offer insights into how assets are utilized, but it does not encompass the broader management of the asset lifecycle. License management is a critical aspect of ITAM, specifically related to software, but it is just one piece of the comprehensive picture that effective ITAM seeks to create by integrating with service management frameworks.