What does the Service Catalog include?

The Service Catalog is a comprehensive resource that includes both hardware and software models. This is essential for effectively managing IT assets, as it provides a centralized view of all available products and services that an organization offers to its users. By including both hardware and software models, the Service Catalog helps ensure that users can easily request, manage, and gain visibility into the assets they require for their work. This dual inclusion supports better planning, procurement, and lifecycle management, facilitating an integrated approach to asset management.

In this context, focusing solely on hardware products would limit the scope and efficiency of asset management practices, as software assets are equally critical to the organization's operations. Similarly, including only vendor lists or services specific to IT management would neglect the breadth of the assets and services that users might require. This underscores the importance of having a holistic view in the Service Catalog, ultimately leading to enhanced user satisfaction and streamlined IT service delivery.