What happens to existing software allocations when a hardware asset is retired?

When a hardware asset is retired in ServiceNow, the software allocations associated with that asset remain attached to it and do not automatically return to inventory. This reflects the reality that until someone explicitly reclaims or manages the allocated software, it continues to be recognized as linked to the retired hardware. This process ensures that asset management remains accurate and accountable, highlighting that manual intervention is necessary to manage these allocations effectively.

The necessity for manual reclamation ensures that organizations can track and balance their software licenses accurately. It allows for better management of software assets and compliance with licensing agreements since software allocations can vary based on operational needs. The possibility of manual tracking also means that organizations have a chance to audit their software allocations before they are reclaimed, ensuring that any necessary adjustments or approvals can occur prior to re-inventorying the software licenses.

Understanding this process is crucial as it drives the proper management and oversight of hardware and software assets within the overarching framework of an organization’s asset management strategy.