What is the most common cause for a hardware model to achieve a normalization status of 'Partially Normalized'?

A hardware model achieves a normalization status of 'Partially Normalized' when it has some, but not all, necessary attributes for full normalization identified in the ServiceNow Hardware Asset Management module. One of the fundamental pieces of information needed for proper normalization is the model product.

When the model product is missing, the system may not have enough data to fully match the hardware model against the reference data or the configuration management database (CMDB) entries. Without this key identifier, it is difficult for the normalization process to ascertain whether the hardware model aligns with the standard models or products defined within the ServiceNow ecosystem. Therefore, the absence of the model product is significant in preventing the model from achieving full normalization, leaving it in a 'Partially Normalized' state.

The other attributes, while important, do not hold as much weight in the normalization status as the model product does. The system may still manage to derive partial context from the remaining details, but without the model product, the record lacks a critical component that underscores its identity within the hardware model hierarchy.