What is the primary purpose of 'usage metrics' in Hardware Asset Management (HAM)?

The primary purpose of 'usage metrics' in Hardware Asset Management (HAM) is to analyze the efficiency and effectiveness of hardware asset investments. This involves gathering data on how hardware assets are utilized within an organization, which can help identify usage patterns, underutilization, and over-provisioning. By closely monitoring these metrics, organizations can make informed decisions about procurement, allocation, and optimization of their hardware resources. This enables them to maximize the return on investment and ensure that assets are being used to their full potential, improving overall operational efficiency.

The option regarding tracking hardware depreciation focuses more on the financial aspects of asset management rather than usage insights. Documenting service requests related to hardware pertains to support and maintenance rather than tracking usage. Evaluating employee satisfaction with hardware is an important aspect of user experience but does not directly reflect the utilization and performance efficiency associated with the assets themselves.