What key data components are tracked in ServiceNow HAM?

The key data components tracked in ServiceNow Hardware Asset Management (HAM) primarily include asset details, usage history, warranties, and contracts.

This option is correct because effective hardware asset management involves maintaining comprehensive records of each asset throughout its lifecycle. Asset details provide crucial information such as the type, model, and location of the hardware. Usage history tracks how and when each asset has been used, giving insights into asset performance and helping in future planning and procurement decisions. Warranties are essential for managing repair and replacement processes, while contracts ensure compliance and optimal use of hardware assets.

In contrast, the other options do not align with the core focus of HAM. Employee performance metrics and software licenses are more relevant to performance management and software asset management rather than hardware assets specifically. Customer interactions and satisfaction scores pertain to customer relationship management rather than asset tracking. Similarly, employee training records and attendance are related to human resource management rather than hardware asset management functions. Thus, focusing on the details of assets, their usage, and related administrative considerations is what makes option B pivotal in the context of ServiceNow HAM.