What must be entered to trigger the appropriate asset task for an Incident, Change, or Work Order?

Get more with Examzify Plus

Remove ads, unlock favorites, save progress, and access premium tools across devices.

FavoritesSave progressAd-free
From $9.99Learn more

Prepare for the ServiceNow CIS-HAM Exam with our practice quizzes. Study comprehensive questions, understand key concepts, and get ready to excel in your certification.

To trigger the appropriate asset task for an Incident, Change, or Work Order within ServiceNow, the asset action is crucial. The asset action specifies what kind of operation or task needs to be performed on the asset in question. For example, actions may include actions like allocation, decommissioning, or maintenance. This specific directive is necessary to ensure that the system processes the request in relation to the asset effectively. It enables the automation and linkage of relevant processes tailored to that particular asset and its needs.

While other factors such as asset location, asset type, and asset owner are important for asset management, they do not directly invoke a specific task related to an incident, change, or work order. The asset action serves as the trigger that officially defines the transactional context and desired outcome for interaction with the asset, guiding the workflow appropriately.

Subscribe

Get the latest from Examzify

You can unsubscribe at any time. Read our privacy policy