Which role typically has permissions to create and manage hardware assets in ServiceNow?

The Asset Manager role typically has the necessary permissions to create and manage hardware assets in ServiceNow. This role is designed to oversee the lifecycle of hardware assets, from acquisition to disposal, ensuring that all hardware asset information is accurately maintained within the system. Asset Managers are responsible for tracking inventory, managing asset purchases and deployments, and ensuring compliance with organizational policies. Their permissions allow them to access and modify records related to hardware assets effectively, making them essential for maintaining accurate asset management practices.

The other roles mentioned may have specific responsibilities, but they do not encompass the comprehensive management capabilities that the Asset Manager possesses. For instance, while the Asset Coordinator may assist in asset management tasks, their focus is often on coordination rather than overall management. The IT Manager usually has a broader oversight role that may not focus specifically on hardware assets, and the Help Desk Technician typically assists with user queries and support rather than managing hardware assets directly. This delineation of responsibilities and permissions is critical for ensuring effective asset management within ServiceNow.